Frequently Asked Questions

1. What services does your firm offer?

We provide comprehensive consulting services, including hotel management, operational audits, market feasibility studies, brand strategy, revenue optimization, staff training, and guest experience enhancement.

2. Do you work with all types of hotels and hospitality businesses?

Yes, we work with independent hotels, boutique properties, luxury resorts, and branded chains, as well as other hospitality-related businesses like restaurants, event venues, and serviced apartments.

3. How can your services benefit my hotel?

Our expertise can help increase profitability, improve operational efficiency, enhance guest satisfaction, optimize revenue streams, and ensure long-term growth for your business.

4. What regions do you serve?

We provide services globally and have experience working in diverse markets.

5. How does the consulting process work?

We start with an initial consultation to understand your challenges and goals. From there, we conduct in-depth research, offer tailored strategies, and support the implementation of recommended solutions.

1. Can you help improve our profitability?

Absolutely. We focus on revenue management, cost control, and operational efficiency to maximize your hotel's profitability.

2. Do you provide assistance with budgeting and financial planning?

Yes, we assist with financial forecasting, budgeting, and capital allocation to help you manage your finances effectively.

3. How do you measure the success of your recommendations?

We set clear KPIs (Key Performance Indicators) and regularly track performance metrics.

1. Can you assist with staff recruitment and training?

Yes, we offer services for staff recruitment, on-boarding, and tailored training programs to improve team performance and service quality.

2. Do you provide standard operating procedures (SOPs)?

Yes, we create or refine SOPs to ensure consistent and efficient operations across all departments.

3. Can you help us improve guest satisfaction?

Yes, we analyse guest feedback, implement guest experience enhancement strategies, and train staff to exceed customer expectations.

1. Do you assist with opening a new hotel?

Yes, we offer pre-opening services, including feasibility studies, market analysis, business planning, and operational setup.

2. Can you help us expand into new markets?

Yes, we conduct market research and feasibility studies to support strategic expansion and new market entry.

3. Do you provide franchise or management agreement consulting?

Yes, we guide clients through the evaluation and negotiation of franchise or management agreements to ensure the best terms for your business.

7. Can you help us implement sustainable practices?

Yes, we offer advice on eco-friendly practices, energy efficiency, and sustainable sourcing to align your business with global standards.

8. Do you provide technology integration consulting?

Yes, we help with the adoption and integration of the latest hotel technologies, such as property management systems (PMS), revenue management tools, and contactless solutions.

Want to Achieve Your Goals? Our Strategists are looking forward to your next project!